We've got answers to your
Frequently Asked Questions
Where are you located?
We are at 698 Rutledge Ave across from Hampton Park! Follow us on Instagram for the latest news and events.
What’s on the menu at your coffee bar?
We work hard to make sure our coffee bar menu is carefully crafted yet approachable. We offer specialty coffee and espresso from Brandywine Coffee Roasters, one of the best roasters in the nation, organic and direct-sourced teas from Hugo Tea Co., and other high-quality beverage options. Our milk options are whole milk, oat milk, or almond milk.
We’ve been told our cold brew is “fire” and our chai is the “best in town.” We use organic and locally-sourced flavors for our flavored drinks.
We also offer a selection of seasonal baked goods and grab-n-go snacks!
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return either in-store or online.
For online orders, customers are responsible for return shipping costs.
If you are not fully satisfied with your order, you may return it for a refund or for store credit. You may also exchange your order for a different color or size.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Any items returned that do not meet these conditions will be sent back to you.
To start a return, you can contact us at team@sightseeshop.com. We’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once we receive your return, please allow 5-7 days for processing. You will receive an email confirmation when your return has been processed. Shipping costs are non-refundable.
All items purchased on sale are final sale. Final sale items are not eligible for the return or exchange policy.
When will my order ship?
Orders ship Monday-Friday, within 3-4 business days of your order date. You will receive a confirmation email with a tracking number once your order has shipped.
If your tracking information indicates that the order has been delivered but you have not yet received it, we recommend waiting 48 hours. If you have still not received your order, please Contact us with your order number.
Be sure to select a secure shipping location for your order. Sightsee cannot accept responsibility for any items that are lost, misplaced, or stolen after the shipping carrier has confirmed delivery,
Sightsee is not responsible for shipping delays caused by external factors such as inclement weather, carrier service disruptions, or customs delays.
Do you offer local pickup?
Yes! If you are local to Charleston, just select "Pickup" from the shipping options at checkout. You will receive an email notification email when you're order is ready for pickup.
Are you accepting new brands to include in your shop?
We carefully curate travel-inspired items for our retail space and online store. If you think your brand would be a good addition to our lineup, please contact us through our submission form!
What's the deal with your mascot?
Our mascot, Coco, was inspired by a donkey we met during a cross-country road trip several years ago. The odd circumstances and wild beauty of our meeting came to represent adventure and exploration – in particular, being open to the unexpected and finding silver linings in even the strangest places. Read all about Coco in our Journal.